Is MediHost AI compatible with NHS workflows and GP practice management systems?
Yes. MediHost AI is built with the NHS in mind. Our HMS supports NHS-compatible patient records export and is designed to complement existing GP practice workflows, including referral management and appointment coding. Whilst we are an independent platform, our tools integrate smoothly alongside NHS systems.
Is MediHost AI compliant with ICO, UK GDPR, GMC Good Medical Practice and CQC standards?
Absolutely. MediHost AI is ICO registered and fully compliant with UK GDPR requirements for the processing of special category health data. Our platform is designed in alignment with GMC Good Medical Practice guidance on patient confidentiality and record keeping, and our reporting and audit tools support CQC inspection readiness. We take regulatory compliance seriously so you can focus on patient care.
Can MediHost AI handle billing for BUPA, AXA PPP and Vitality Health insured patients?
Yes. Our Growth and Pro plans include insurance billing support for major UK private medical insurers including BUPA, AXA PPP Healthcare and Vitality Health. You can generate and submit invoices, track authorisations and reconcile payments — all from within the MediHost AI dashboard.
How much does MediHost AI cost and how can I pay?
Plans start from completely free, with paid options at £7, £19 and £47 per month. All prices are in GBP and include no hidden fees. We accept all major credit and debit cards, Direct Debit and GoCardless for easy recurring billing. You can cancel or change your plan at any time.
How does the WhatsApp AI Receptionist work for patients in the UK?
Clara, our WhatsApp AI Receptionist, connects to your practice WhatsApp Business number and handles incoming patient messages around the clock. She can book and reschedule appointments, answer common practice queries and send appointment reminders — all in a warm, professional tone appropriate for patient communications. No additional app downloads are required for patients.
How is patient data protected and where is it stored?
All patient data processed through MediHost AI is stored on UK and EU-based servers in accordance with UK GDPR requirements. We apply end-to-end encryption, role-based access controls and regular security audits. We never sell or share patient data with third parties. Our full Data Processing Agreement is available to all practices upon request.